RETURNS AND REFUNDS

Any non-professional consumer has a right of withdrawal concerning their online purchase, with the exception of personalized products which can therefore no longer be resold according to article L 221-18 of the Consumer Code . The use of the right of withdrawal must be reported in advance by email to the following address : contact@lesfilsdisa.fr using the downloadable withdrawal form .

The right of withdrawal is then exercised without penalty. If the Customer exercises this right, the Product must be returned to Lesfilsdisa within 14 (fourteen) days (beginning on the day the Customer communicated their withdrawal). Beyond this period of 14 (fourteen) days, the sale is firm and final.

To be eligible for a return, you must return your item within this fourteen-day period, with return shipping costs being the buyer's responsibility.

We recommend using the original packaging and ensuring the item is well protected for this return. Any damage to the product may entitle us to only a partial refund. Personalized products cannot be returned or exchanged.

Reimbursement is made subject to Lesfilsdisa being able to recover the Products initially delivered. Lesfilsdisa will make the reimbursement using the same means of payment as that used for the transaction.

If the Customer fails to comply with these General Terms and Conditions, Lesfilsdisa will not be able to refund the Products concerned.

The return of the Products is the responsibility of the Customer. In the event of loss or damage to the returned package, we will not be able to refund the order and the buyer will have to file a claim directly with their carrier. However, return costs are borne by Lesfilsdisa if the Product delivered to the Customer is different from the Product ordered or if it is delivered damaged.

– Guarantees – Limitation of liability:

Our policy lasts 14 days. If more than 14 days have passed since your receipt, we unfortunately cannot offer a refund or exchange.

To be eligible for a return, you must return your item within this fourteen-day period, with return shipping costs being the buyer's responsibility.

We recommend using the original packaging and ensuring the item is well protected for this return. Any damage to the product may entitle us to only a partial refund. Personalized products cannot be returned or exchanged.

Once your return is received and inspected, we will send you an email to let you know that we have received your returned item. We will also let you know whether your refund is approved or declined.
If approved, your refund will be processed and your credit card or original payment method will be automatically credited within a few days.

-Delayed or missing refunds (if applicable):

If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often a processing time before a refund is posted.
If you have completed all these steps and you still have not received your refund, contact us at the following address: contact@lesfilsdisa.fr 

-Exchanges (if applicable):

We only replace items that are initially defective or damaged. Contact us at: contact@lesfilsdisa.fr

-Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of the returned item. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we'll send the refund to them, so they'll find out about your return.

-Return shipping:

To return your product, you must send it to the following postal address:

Lesfilsdisa

Bertaux Isabelle

43 Avenue Georges Pompidou

30900 NIMES, France.

Shipping costs associated with returning your item are your responsibility . They are non-refundable. It is your responsibility to choose a tracked shipping service or to insure your shipment according to its value, which will circulate under your responsibility until it is received by Lesfilsdisa.

(Return costs are however borne by Lesfilsdisa if the Product delivered to the Customer is different from the Product ordered or if it is delivered damaged.)